Customer Service
Placing an Order
Shipping and Delivery
How do you calculate your shipping and handling charges?

We offer free shipping and handling for all products in our store.

What shipping options are available?

Usually, we use Front Door Package Delivery (e.g., FEDEX, UPS or USPS) to your delivery address. For some larger furniture items, we may also use Truck Delivery.

If you need an expedited shipment, please send an email to our customer service with details, and we will get back to you as soon as possible.

Do you ship to PO Boxes, APO/FPO/DPO, Alaska, Hawaii or Puerto Rico?

Currently, we only ship to the 48 contiguous states within the United States, excluding PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.

When will my order ship?

In-stock merchandise typically ships within 1–5 business days from the time an order is processed, via FEDEX, UPS or USPS.

*Please note: Shipment dates on all orders are estimated, not guaranteed.

Product Information
Where can I find assembly instructions?

We will add a copy of assembly instructions in every product package that requires assembly.

You can also contact our customer service via email to get one.

Taxes and Fees
Do you charge sales tax?

SONGMICS is owned by AMZIEL Inc. AMZIEL Inc. is registered to collect sales tax in all 48 states, as required by law. Please note that your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement. Please contact us via email or call us at 909-529-0922 (Sun - Thu: 5:30 PM - 2:00 AM, PST) or 909-947-7676 (Mon - Fri: 10:00 AM - 4:00 PM, PST) for additional questions or support.

Order Status
How do I track my order?

After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.

You can track your order on our site here.

Returns and Exchanges
Account Information
I created an account but forgot my password. How can I get my password or create a new one?

You can easily reset your password by clicking here. If you have any trouble, please send us an email or call us at 909-529-0922 (Sun - Thu: 5:30 PM - 2:00 AM, PST) or 909-947-7676 (Mon - Fri: 10:00 AM - 4:00 PM, PST).

How can I be removed from the email list?

Please click the unsubscribe link located at the bottom of our emails, or send us an email with the email address you want to be removed, with “unsubscribe” as the subject.

Is your website secure?

This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times.

This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.

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