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FAQs
Placing an Order
How do I place an order?

First, click on the product's image or name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “Buy Now” button to proceed to checkout directly, or “Add to Cart” and pay for the items after you're done browsing. You can view your cart by clicking on the cart button in the upper right-hand section of every page.


You can contact us by email or call us at 909-947-7676 (Mon - Fri: 10AM - 4PM, PST), or 909-529-0922(Mon - Thu: 6PM - 9PM, PST) if you have any questions.

How do I pay for my purchase?

We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB. You can also opt for PayPal to pay for your order.

How do I change or cancel my order after I’ve placed it?

In-stock items normally ship within 1-5 business days after an order has been placed. We accept changes and cancellations on orders that have not yet shipped or if the items are on backorder.

To change or cancel your order, contact our Customer Service via email or call at 909-947-7676 (Mon - Fri: 10AM - 4PM, PST), or 909-529-0922(Mon - Thu: 6PM - 9PM, PST). We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.

Why is the price for an item different from when I added it to the shopping cart?

Prices are subject to change—including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

Shipping and Delivery
How do you calculate your shipping and handling charges?

We offer free shipping and handling for all products in our store.

What shipping options are available?

Usually, we use Front Door Package Delivery (e.g. FedEx, UPS or USPS) to your delivery address. For some larger furniture items, we may also use Truck Delivery.

Do you ship to PO Boxes, APO/FPO/DPO, Alaska, Hawaii or Puerto Rico?

Currently, we only ship to the 48 contiguous states within the United States, excluding PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.

When will my order be delivered?

Every order is delivered by a third-party provider (e.g. FedEx, UPS, or USPS) to the address you have given. Depending on the shipping company's work load, shipping takes 5-7 working days. *Please note that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.

Product Information
Where can I find assembly instructions?

We will add a copy of assembly instructions in every product package that requires assembly.

You can also contact our customer service via email to get one.

Are there other colors ?


Only Rustic Brown and Black color is available. No other colors.

Taxes and Fees
Do you charge sales tax?

SONGMICS is owned by AMZIEL Inc. AMZIEL Inc. is registered to collect sales tax in all 48 states, as required by law. Please note that your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement. Please contact us via email or call us at 909-947-7676 (Mon - Fri: 10AM - 4PM, PST) or 909-529-0922(Mon - Thu: 6PM - 9PM, PST) for additional questions or support.

Order Status
How do I track my order?

After placing an order, you will receive email updates about your purchase. The “Order Confirmation” email confirms that we have received your order and includes the order number and product information. The “Shipment Confirmation” email confirms that your order has shipped and includes the tracking information. The arrival time of your items depends on the designated shipping method and your shipping location.

You can track your order on our site here.

Returns and Exchanges
How can I return a product?

We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. When it comes to returning your order, please send us your return request via email. Your order number and the reason for the return must be included in the email (photos attached if necessary). Our customer care department will help you with your request.

What if I received damaged or incorrect merchandise?

If you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos of the damage (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date or we may work with you to find a suitable replacement.

Account Information
I created an account but forgot my password. How can I get my password or create a new one?

You can easily reset your password by clicking here. If you have any trouble, please send us an email or call us at 909-947-7676 (Mon - Fri: 10AM - 4PM, PST), or 909-529-0922(Mon - Thu: 6PM - 9PM, PST).

How can I be removed from the email list?

Please click the unsubscribe link at the bottom of our emails, or send us an email that includes the email address you want to remove and “Unsubscribe” as the subject line.

Is your website secure?

This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card info and sign-in password, is stored in an encrypted format at all times.

This website and, more importantly, all user information is further protected by a multilayer firewall-based security system.

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