Customer Service
Placing an Order
Shipping and Delivery
Product Information
Where can I find assembly instructions?

We will add a copy of assembly instructions in every product package that requires assembly.

You can also contact our customer service via email to get one.

Taxes and Fees
Do you charge sales tax?

SONGMICS is owned by AMZIEL Inc. AMZIEL Inc. is registered to collect sales tax in all 48 states, as required by law. Please note that your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement. Please contact us via email or call us at 909-529-0922 (Sun - Thu: 5:30 PM - 2:00 AM, PST) or 909-947-7676 (Mon - Fri: 10:00 AM - 4:00 PM, PST) for additional questions or support.

Order Status
How do I track my order?

After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.

You can track your order on our site here.

Returns and Exchanges
How can I return a product?

We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send us an email to notify us once you ship back the product. Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.

What if I received damaged or incorrect merchandise?

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

Account Information
I created an account but forgot my password. How can I get my password or create a new one?

You can easily reset your password by clicking here. If you have any trouble, please send us an email or call us at 909-529-0922 (Sun - Thu: 5:30 PM - 2:00 AM, PST) or 909-947-7676 (Mon - Fri: 10:00 AM - 4:00 PM, PST).

How can I be removed from the email list?

Please click the unsubscribe link located at the bottom of our emails, or send us an email with the email address you want to be removed, with “unsubscribe” as the subject.

Is your website secure?

This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times.

This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.

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